Privacy policy

This Privacy Policy describes how Probably Aliens ('we,' 'our,' or 'us') collects, uses, and shares your personal information when you visit, use, or make a purchase from probablyaliens.com (the 'Site').

Information We Collect

Information you provide:

•         Name, email address, shipping address, billing address, phone number

•         Payment information (processed securely by our payment providers — we do not store full card details)

•         Order history and customer service correspondence

•         Newsletter sign-up information

Information collected automatically:

•         Device information (IP address, browser type, operating system)

•         Usage data (pages visited, time spent, referring website)

•         Cookies and similar tracking technologies

How We Use Your Information

•         To process and fulfill your orders

•         To communicate with you about your order, account, or customer service requests

•         To send marketing emails (only if you opt in — you can unsubscribe at any time)

•         To improve our website, products, and customer experience

•         To detect and prevent fraud and abuse

•         To comply with legal obligations

Sharing Your Information

We share your information only with third parties that help us operate our business, including:

•         Payment processors (Shopify Payments, PayPal, Stripe, etc.)

•         Fulfillment and shipping partners

•         Email and SMS marketing platforms (only with your consent)

•         Analytics providers (e.g., Google Analytics, Meta Pixel)

•         Legal authorities when required by law

We do not sell your personal information to third parties.

Cookies

We use cookies and similar technologies to operate the Site, remember your preferences, analyze traffic, and serve relevant advertising. You can control cookies through your browser settings. Disabling cookies may affect Site functionality.

Your Rights

Depending on your location, you may have the right to:

•         Access the personal information we hold about you

•         Correct inaccurate information

•         Request deletion of your information

•         Opt out of marketing communications

•         Lodge a complaint with a supervisory authority

To exercise these rights, email support@probablyaliens.com.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Children's Privacy

Our Site is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child, please contact us so we can delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. The 'Last updated' date at the top reflects the most recent changes. Significant changes will be communicated via email or a notice on our Site.

Contact

Questions about this Privacy Policy? Email support@probablyaliens.com.